Return Policy


  • 14 day return policy applies from the date the item is delivered, any damage must be reported within 24 hours. Otherwise we will not be able to exchange the item.
  • All exchanges will be made within 4-14 working days basis once item is received.
  • Any unwanted items ordered must be returned at buyers expense and will be charged 10% handling fee.
  • The cancellation period only applies to goods that are unused, 7 day cancellation period applies.
  • If the item has been used we don’t accept returns.
  • If the product is faulty and the fault has been verified,  we will decide to refund or repair at our discretion, as our right under sales of goods act.
  • If you wish to cancel your purchase under distance selling regulations you must notify us in writing through email.
  • The bikes need to be assembled by professional cycle mechanics to keep the warranty, we will not be held responsible for incorrect assembly.

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