- 14 day return policy applies from the date the item is delivered, any damage must be reported within 24 hours. Otherwise we will not be able to exchange the item.
- All exchanges will be made within 4-14 working days basis once item is received.
- Any unwanted items ordered must be returned at buyers expense and will be charged 10% handling fee.
- The cancellation period only applies to goods that are unused, 7 day cancellation period applies.
- If the item has been used we don’t accept returns.
- If the product is faulty and the fault has been verified, we will decide to refund or repair at our discretion, as our right under sales of goods act.
- If you wish to cancel your purchase under distance selling regulations you must notify us in writing through email.
- The bikes need to be assembled by professional cycle mechanics to keep the warranty, we will not be held responsible for incorrect assembly.